Refund Policy
HostFalcon · Draft dated 3 November 2026
1. 30-day money-back guarantee
First-time purchases of eligible Shared Hosting and Reseller Hosting plans qualify for a voluntary 30-day money-back guarantee, measured from the initial purchase date. Request cancellation and a refund within 30 calendar days of purchase.
2. How to request a refund
Submit a request through your HostFalcon client portal or email billing@hostfalcon.net from the registered account email, identifying the service and invoice. The billing contact must be activated before publication.
3. Eligible charges
The guarantee covers the initial hosting plan fee only. Additional third-party purchases, such as domain registrations, domain renewals, third-party licences, setup or migration work, and subsequent hosting renewals, are excluded from the voluntary guarantee unless expressly stated otherwise.
4. Refund processing
Approved refunds are normally returned to the original payment method within 14 days after approval, subject to payment-provider processing. We do not charge an administrative refund fee for an eligible guarantee claim.
5. Abuse and service violations
Fraudulent transactions and serious violations may be investigated and handled under applicable law. This policy does not remove mandatory rights or remedies for non-conforming services.
6. Statutory rights
The voluntary 30-day guarantee is additional to, and does not replace or limit, mandatory consumer rights. Eligible EU consumers may have statutory withdrawal rights for distance service contracts even when purchasing from a Swiss business targeting EU customers. Applicable exceptions and rules for immediate performance depend on the circumstances.
7. Data following cancellation
Customers should export their website, databases and email before cancellation. The final policy must specify the actual service deactivation and data deletion schedule.